A simple google search will turn up tons of Etsy Shops that have been shut down. The good news is that you can easily prevent a suspension from happening to you. No one is exempt from having their account suspended. All it takes is one person to flag your shop. Termination By Etsy. We may terminate or suspend your account and any related accounts and your access to the Services at any time, for any reason, and without advance notice.

Etsy may refuse service to anyone, at any time, for any reason. If you or Etsy terminate your account, you may lose any information associated with your account, including Your Content. In in a move to better inform its users, Etsy published a Transparency Report.

how to reactivate a deactivated etsy account

The most obvious reasons to get an Etsy shop suspended is not paying your dues, and selling products that are not allowed. But there are other not so obvious reasons that your Etsy shop can get suspended, like listing items not appearing to be hand made, having multiple accounts or drop shipping.

If you sell items with images for example. Disney characters that do not belong to you, this is known as a trademark infringement. Although it is long, and not actually a page turner, I suggest your read it!

There is no better way of avoiding suspension than to be informed of the rules. If you are one of the unlucky shop owners that get your shop suspended, here is what goes down.

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First, you will either visit your Etsy shop and find out the worst way possible not that there is a good way to find out or get an email. If you visit your shop you will find an image like this:. We take the integrity of our marketplace very seriously and work hard to ensure that all items qualify to be sold here. We reserve the right to investigate any and all items sold on the Etsy Marketplace.

Any shop that is unable or unwilling to comply with the inquiry may be subject to suspension. Please answer the questions that follow. This information is for internal use only, we value your privacy and will never share your responses. Please keep in mind that this inquiry is used to verify that your items are handmade. Incomplete, incorrect or false information may result in your selling rights being revoked.

This inquiry has 3 parts:.

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Step 1 — About your shop: 1. How many people are involved in your shop? Write out the name of each person and their role in the shop.

This includes making things, creating listings, running the shop, and shipping items. Where are you located? Where are the items shipped from?

Who takes the photographs for the listings? Do you have any other Etsy accounts? If yes, what are the usernames? Step 2 — About the Handmade Process: 7.I decatived my account about a week now in hopes to open a new account. Is there any way for for to avoid this ring around the rosey? I've emailed support but haven't heard anything back. You can write to Etsy at support etsy. Or go through the Contact Us page in Help Center.

Just don't select Report a Bug if you go through the contact page. Select something else. You can contact them from this account, explaining that the issue relates to a different account, which you are unable to use to contact them. View solution in original post. Deactivating it is not sufficient.

If you don't want to close the first one, you need to use a different email address for the second one. That article also explains how to re-use your email address. You need to change it before you close the account. I'm not finding anything in the Help Center about deactivation of accounts. This article explains how to free up your desired email address from an old account for use on a new account:.

how to reactivate a deactivated etsy account

Well according to the article looks like it has to be done before closing your account so I guess I'm just stuck and have to use a new email I guess my next question would be it says I can reopen it by just relogging in but its not letting me do that? How do I contact support without an etsy account? I don't see anything about relogging, except for regarding reopening an account. You're trying to create a new account, not reopen the other one.

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Please read the articles I linked. That is what I was referencing about relogging in. I understand the articles you have linked however I already closed the account so I can't simply change the email for it. Also I have tried to rach out to support from this account but like I stated originally I never heard anything back. Not sure if I sent it to the wrogn department or what but I guess I'm just stuck waiting to hear something from them. The fact you can't reopen is definitely a bug, so I hope you hear back from support but with this being the weekend, probably won't hear anything until next week.

Good luck! Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Welcome to the Etsy Community. Deactivated account unable to reactivate. All forum topics Previous Topic Next Topic. Accepted Solutions. ChenilleBliss Community Member.

Re: Deactivated account unable to reactivate. SprocketsInside Community Member.So i setup my new etsy account, setup a product, added my bank account, and then i went to printful to attach my store.

Whats going on? What are the reasons you would suddenly deactivate an account without notice? You need to contact etsy directly for assistance. I would suggest trying the phone support or live chat options and skipping the email like support ticket option as you may not ever get a reply. View solution in original post. I'm also new to Etsy and had the same thing happen to me. I emailed Etsy politely asking for an explanation.

They apologized for the inconvenience and activated my account again. I never did receive an explanation. Hopefully you can get your account activated again soon. Did you try email customer service? Best of luck to you. I always use live chat or just call them. See my reply below for more info. Just called them, they said they will escalate as they don't know why it was deactivated, i guess i just have to call back and wait.

5 simple Steps to activate/deactivate listing in Etsy Marketplace

Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

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Showing results for. Search instead for. Did you mean:. Welcome to the Etsy Community. New Account deactivated suddenly, no email, no notice.

How to Deactivate (or Reactivate) an Etsy Listing

I am a first time etsy user based in Canada. All is good, then a go to add another product and suddenly i can't login, i go through the process to reactivate my account from a link i found and it says to contact etsy.

All forum topics Previous Topic Next Topic. Accepted Solutions. WitticismsRus Community Member. Re: New Account deactivated suddenly, no email, no notice. Reply Loading HomemakerHomest ead Registered Member. Hi, Yes i just emailed them now, i am waiting for a reply.

I can't start another shop since my old shop name is taken so i have to wait. How long did it take to get a reply? I was lucky enough to receive a response the next morning. Good Luck!During these challenging times, we guarantee we will work tirelessly to support you.

We will continue to give you accurate and timely information throughout the crisis, and we will deliver on our mission — to help everyone in the world learn how to do anything — no matter what.

Thank you to our community and to all of our readers who are working to aid others in this time of crisis, and to all of those who are making personal sacrifices for the good of their communities. We will get through this together. Updated: March 29, References. Your Etsy store may contain items you've created or bought.

At certain times, you may have trouble getting supplies to make some of the items in your Etsy listings, or you may simply not have the time to make particular items. Etsy lets you deactivate your listings for items you can't provide your customers and then reactivate them later. Here's how you do it. Log in Facebook Loading Google Loading Civic Loading No account yet? Create an account. We use cookies to make wikiHow great.

how to reactivate a deactivated etsy account

By using our site, you agree to our cookie policy. As the COVID situation develops, our hearts ache as we think about all the people around the world that are affected by the pandemic Read morebut we are also encouraged by the stories of our readers finding help through our site.

Article Edit. Learn why people trust wikiHow. To create this article, volunteer authors worked to edit and improve it over time. This article has also been viewed 6, times. Learn more Reactivating Your Etsy Listings. Tips and Warnings. Related Articles. Method 1 of Find the list of items currently for sale. Check the box in front of each listing you wish to inactivate. Scroll to the top or bottom of the page.

You're looking for the Deactivate button, which may be found at either location. Click the Deactivate button. This effectively hides your selected listings from your public Etsy shop, but their time as inactivated listings is still counted as part of Etsy's 4-month listing period.So I tried searching for this topic as I know it has come up in the forums before they made this horrendous change and I cannot find even anything related to it now I received an IP infringement notice.

Never received one before Apparently i used some completely general phrase nobody would ever know is trademarked I can't believe some of the general things they allowed to be trademarked! I removed the words from a title which is the only place they were. But now I cannot reactivate the listing. Etsy only gives me the option to edit or delete it.

How do you go about reactivating the listing, once edited, without creating a whole brand new listing? I've never had to do this, but I understand that you must get a go ahead from the original filer of the IP infringement.

You need to contact the holder who filed the infringement to get their okay.

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When you have that let Etsy know and they will release the listing. That's nuts If you had a copyright claim against you and filed a counternotice, and still cannot reactivate the items after 10 days, you should contact Etsy and ask them to release the listings so you can reactivate them.

If you had a trademark claim filed, you need the permission of the trademark holder to reactivate the listings. Yes and no, they have to have a legal claim over it. I'm guessing it was "From to Miss to Mrs. That is trademarked. The person just has to file a DCMA notice with the appropriate information. The shop owner can fight it, but if it is trademarked or copyrighted then they can take the shop to court and potentially sue you if they win in court.

So, likely the item was not erroneously deactivated. Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for.Etsy deactivated my account without prior notice. I contacted customer service and they told that I have to wait for another 72 hours for reply.

I am sure, they will send some generic e-mail. I am grateful that it happened now and not when my shop have items listed. Now I can find more professional platform which at least give a prior notice. The worst thing is they blocked all my purchases with this account. How can they block my purchases which I spent my money on???? Now my question is I have another Etsy account where I was going to sell printble art.

Will that account also be de-activated? How can I find out? View solution in original post. Reply to your message on using stock images - all my images have proper license, dear. Do not just assume if you do not know. I have written agreement with all designers on usage. You don't have any other shops listed in your Public Profile, so you are in violation of the disclosure requirements for one thing see below.

However, you have no Production Partner listed. Possibly one of those two issues could be a factor if you're having trouble with your shop. See the note at the end of the first section in this Help Center article. Etsy have an option to show or hide Production Partner Name. I am disclosing in my shop that I am suing printing company.

BTW, I sent request to Etsy shop prior to opening account on multiple shop policies. They sent me generic e-mail with broken link which I found myself prior to contacting Etsy. I talked on live chat with customer support, they told I have to wait for hours for reply, they cannot tell what is the problem and escalated issue. You say your country is not eligible for Etsy payments, but your item listings state:. I googled save nature and the first imgae that popped up looked eerily similar not the same to the one on the pillow you sold.

She seems to be using stock images for her at least some of her pillows.Ok so this is my first time dealing with a deactivated listing. Customer says the product was expired. I sell what I have within 7 - 10 days. I also check the product when it comes in. Can someone who has had experience in this area please give me an example of a response you may have used.

All information is extremely appreciated. I have been selling for almost 4 years with perfect metrics and I am currently in a price war. Thanks in advance for your help. It could be a competitor that purchased from you and filed the complaint with Amazon. The first thing to look at is the date format on the product. We see this a lot on the forums where the seller acknowledges the date format is not in the construct Amazon wants. For example, if your product is manufactured in the UK, the standard date format there is Year-Month-Day.

If the expiration date is printed in a different format, a sticker with the correct format must be applied, covering the original expiration date. This would be the first thing I would look at. Is the expiration date shown on the product packaging in the correct format? If not, you will need to correct it with the manufacturer or cover it with a correctly formatted label.

This would be one of the points you will want to mention in your appeal with Amazon. Your appeal should be pithy and professional. There is no need to mention anything about the complainant nor the validity of it. Simply provide your internal SOPs regarding expiration dates to give Amazon confident your selling good product. Thank you for pointing that out on the expiration format.


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